Refund is only available when the goal rank is not achieved at the end of the package. (Please note that the rank should be the time-period average rank, such as a one-month average or three-month average). In any case, the value corresponding to the ranking achieved during this period will always be deducted from the total received.
I am writing on behalf of the marketing company I work for. RankStore.com has become a great tool for us, helping us achieve great results for our clients, providing them with a complete service. We now consider RankStore.com a business partner for our company.