Refund is only available when the goal rank is not achieved at the end of the package. (Please note that the rank should be the time-period average rank, such as a one-month average or three-month average). In any case, the value corresponding to the ranking achieved during this period will always be deducted from the total received.
I am a very satisfied client of Alexa Rank Service. Our Alexa rank has increased significantly! This is a tremendous boost for us in terms of exposure for our company website. It was just great working with the excellent team there. Bottom line, Alexa Rank Service delivers, while others just make promises!