Refund is only available when the goal rank is not achieved at the end of the package. (Please note that the rank should be the time-period average rank, such as a one-month average or three-month average). In any case, the value corresponding to the ranking achieved during this period will always be deducted from the total received.
Wow! My website went from 15,952,641 to 412,391 within a span of 15 days! Very impressive service. Signing up for another package now to boost the Great Britain Ranking for my website and I am sure you guys are going to crush it.