Refund is only available when the goal rank is not achieved at the end of the package. (Please note that the rank should be the time-period average rank, such as a one-month average or three-month average). In any case, the value corresponding to the ranking achieved during this period will always be deducted from the total received.
Thank you for your exceptional service! Communication was top notch. Customer service was par excellence. I will recommend you to everyone, except my competitors! 🙂