Refund is only available when the goal rank is not achieved at the end of the package. (Please note that the rank should be the time-period average rank, such as a one-month average or three-month average). In any case, the value corresponding to the ranking achieved during this period will always be deducted from the total received.
A lot of people don’t realize just how important the Alexa Rank is for their company’s website. RankStore has played a big part in my company’s growth. Thank you.