Refund is only available when the goal rank is not achieved at the end of the package. (Please note that the rank should be the time-period average rank, such as a one-month average or three-month average).
I’m sending this email to acknowledge your excellent service. I just launched my new blog and you helped get my site indexed faster than I had anticipated! No worrying about submitting to the search engines or waiting for the spiders to come around to find my site. Thank you!