Refund is only available when the goal rank is not achieved at the end of the package. (Please note that the rank should be the time-period average rank, such as a one-month average or three-month average). In any case, the value corresponding to the ranking achieved during this period will always be deducted from the total received.
Your service is awesome. My alexa ranking has improved significantly and seems to be getting even better in the last few weeks! After months of struggling to get traffic, I’m finally seeing some very encouraging signs of a consistent increase in traffic numbers.