Refund is only available when the goal rank is not achieved at the end of the package. (Please note that the rank should be the time-period average rank, such as a one-month average or three-month average). In any case, the value corresponding to the ranking achieved during this period will always be deducted from the total received.
I’m writing in to thank you for a job well done. Because of your expertise and ability, the website has reached our highest alexa rank since the time we first launched. We are very pleased and our partners are equally very impressed as well. Thank you again!