Refund is only available when the goal rank is not achieved at the end of the package. (Please note that the rank should be the time-period average rank, such as a one-month average or three-month average). In any case, the value corresponding to the ranking achieved during this period will always be deducted from the total received.
This is the fourth project we have used your services for and has been of great help each and every time. Would not doubt to use the services again if we have a new project in the future.