Refund is only available when the goal rank is not achieved at the end of the package. (Please note that the rank should be the time-period average rank, such as a one-month average or three-month average). In any case, the value corresponding to the ranking achieved during this period will always be deducted from the total received.
I’m sending this email to acknowledge your excellent service. I just launched my new blog and you helped get my site indexed faster than I had anticipated! No worrying about submitting to the search engines or waiting for the spiders to come around to find my site. Thank you!